Support
Nova Star TV support
Support for Nova Star TV IPTV is provided by IPTV Services, the company that sells and delivers the plans. Choose live chat, WhatsApp or email below. All three reach the same team.
Live chat
Chat with IPTV Services support in this window. Live chat loads automatically on every page.
Write to contact@iptvservices.online. Best for order and refund questions you want in writing.
Send an emailFor a faster reply, include your device model, player and order reference when relevant.
Who handles what
| Question | Who can help |
|---|---|
| Choosing a plan, checkout, payment | IPTV Services support |
| Account details, login errors, channels not loading | IPTV Services support |
| Renewals and refunds | IPTV Services, under its terms and refund policy |
| A player app crashing, its features or its fee | That app's developer, or the app store you bought it from |
| Your Wi-Fi, router or internet line | Your internet provider |
| Something wrong on this website | Any contact above; mention novastartv.tv |
Send a message support can act on
“It doesn't work” usually leads to a round of questions. This template gets you to an answer faster. You can also build the message step by step on the contact page.
Site: novastartv.tv (Nova Star TV) Order reference: Device and model/year: Player app and version: Country you're watching in: What happens (exact error message): What you've tried:
Never include your password or full login details. Support doesn't need them to start helping.
Quick checks before you get in touch
The player says my login is wrong
Re-enter each field from your account email. The server URL must include http:// or https:// and any port number after a colon. Usernames and passwords are often case-sensitive, and spaces at the end count. If you're using an M3U link, paste the whole link. If it still fails, send support the exact error message.
Channels stop, stutter or won't start
Try a few different channels to see whether it's one channel or all of them. Restart the device and the router, pause other big downloads, and use a cable if Wi-Fi is weak where you watch. If it affects every channel, tell support which ones you tried, the time and your device.
The TV guide is empty or shows the wrong times
Shifted times are usually a player setting: look for a time-zone or guide-offset option. An empty guide with an M3U link can mean your player needs a separate guide address, so ask support. Guides can also take a few minutes to load the first time.
The app is asking me to pay
That's the player app's developer, not Nova Star TV or IPTV Services. Some players charge after a free period. Nova Star TV doesn't sell player activations. If you're unsure whether a payment request is genuine, ask support before paying.
The player says there are too many connections
Your plan allows a set number of screens streaming at once. Close the player on devices you're not using (backgrounded apps can keep a stream open), wait a minute and try again. If you regularly need more screens, compare plans with a higher connection count.
My account email hasn't arrived
Search your inbox and spam folder for “iptvservices”. The seller uses its iptvservices.online domain, but a displayed sender address alone does not prove a message is genuine. Verify unexpected payment or account requests through the contacts on this site. If there's still nothing, contact support with your order reference and the email address you used at checkout.
Orders, renewals and refunds
7 days from purchase, for new subscriptions only. Contact support first. One refund per customer; renewals, upgrades and customer-side internet, ISP or setup issues are excluded, as are occasional buffering and minor channel downtime. Approved refunds return to the original method, normally within 3–5 business days. Read all refund conditions.
Not ordered yet? The 24-hour trial needs no credit card and is the best way to check your device first.
Stay safe: nobody from support needs your password to start helping. Never post login details or your M3U link in chats, reviews or forums.