Refund & returns policy

7 days from purchase, for new subscriptions only. Contact support first. One refund per customer; renewals, upgrades and customer-side internet, ISP or setup issues are excluded, as are occasional buffering and minor channel downtime. Approved refunds return to the original method, normally within 3–5 business days. Read all refund conditions.

Request help first

Contact IPTV Services support within 7 days of purchase. Include your order reference, purchase date, device and a description of the issue. Support must have an opportunity to help before a refund request is reviewed. Do not send passwords or card details.

Who is eligible?

The 7-day window runs from the purchase date and applies to new subscriptions only. One refund is allowed per customer. Renewals and upgrades are excluded.

What is excluded?

• Customer-side internet issues or ISP blocking.
• Inability to configure a device or third-party player.
• Occasional buffering or minor channel downtime.
• Renewal and upgrade purchases.

The policy has conditions and is not an unconditional satisfaction guarantee. Check your device and important content during a trial before purchasing.

How approved refunds are returned

Approved refunds are returned to the original payment method, normally within 3–5 business days of processing. Your payment provider may affect when the credit appears. This is a digital subscription; there is no physical product to return.

Contact and governing policy

Use our contact page or email contact@iptvservices.online and mention novastartv.tv. IPTV Services is the seller and handles refund decisions. Read the full seller refund policy and seller terms.